Enter Request
Customer Name:*
Phone (enter numbers only):*
Email:
Street Number*
Street Name*
Nature of Request/Additional Information*
Sewer Stoppage?
Leak at meter?
Water Leak?
Drainage/Culvert Issue?
Pothole Repair?
(*) Required Fields


FOR LINE LOCATES CALL 8-1-1. We service water/sewer request (within the city limits) 24 hrs a day/ 7 days a week, at no charge. After hours, please call our Non-Emergency Dispatch at 469-474-2700. Code Enforcement complaints, please call 972-551-6654 – Press #3. To report a street light outage, please contact ONCOR directly at: https://www.oncorstreetlight.com/, email: contactcenter@oncor.com or call 1.888.313.4747. THE CITY OF TERRELL DOES NOT MAINTAIN STREET LIGHTS. For concerns about missed trash or information regarding trash collection and quotes for a special pick-up, call: Waste Connections Lone Star, Inc. at (972) 524-1665 or (972) 686-5665. Thank you.