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Within 15 calendar days after receipt of the complaint, the ADA/Section 504 Coordinator or Title VI Coordinator (as deemed appropriate), or his/her designee will contact you to discuss the complaint and the possible resolutions. Within 15 calendar days after that discussion, the ADA/Section 504 Coordinator or Title VI Coordinator (as deemed appropriate), or his/her designee will respond in writing, and where appropriate, in an accessible format, such as large print, Braille, or audio tape. The response will explain the position of the City of Lodi and offer options for substantive resolution of the complaint. If the response by the ADA/Section 504 Coordinator or Title VI Coordinator (as deemed appropriate), or his/her designee does not satisfactorily resolve the issue, you and/or your designee may appeal the decision to the City Manager within 15 calendar days after receipt of the Coordinator's or his/her designee's response. Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will meet with you to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. All written complaints received by the ADA/Section 504 Coordinator or Title VI Coordinator (as deemed appropriate), or his/her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City of Lodi for at least three years.